Refund Policy

Because card grading, authentication, encapsulation, imaging, certification, and related services are custom services performed for each individual submission, CCA does not offer standard returns or refunds after the grading process has begun.

No Returns on Completed Services

Once a card has been reviewed, graded, authenticated, encapsulated, or certified, the service is considered completed.

Returns, refunds, or cancellations are not provided simply because a customer disagrees with the assigned grade, subgrades, designation, or grading outcome.

Order Cancellations

If you need to cancel an order, please contact CCA as soon as possible.

Orders may be eligible for cancellation only if the submission has not yet been received, processed, reviewed, graded, or prepared for service.

Once work has started on the submission, the order may no longer be eligible for cancellation or refund.

Eligible Exceptions

While CCA does not offer standard returns, certain situations may warrant review.

Examples may include:

• Duplicate payments

• Incorrect service charges

• Orders canceled before processing begins

• CCA service errors

• Label or certification mistakes caused by CCA

• Slab or holder issues caused by CCA before shipment

Each request is reviewed on a case-by-case basis.

Shipping Fees

Shipping fees are generally non-refundable once a shipping label has been purchased, used, or the package has entered transit.

CCA is not responsible for delays, handling issues, or delivery problems caused by shipping carriers. However, we will assist customers when possible with tracking, claims, or package-related issues.

Grade Disagreement

A difference in opinion regarding a card’s grade, subgrade, or condition does not qualify as a return or refund.

CCA provides professional grading opinions based on our internal standards, review process, and available card information at the time of grading.

CCA Errors

If CCA makes an error with a label, certification detail, holder, or service selection, we will review the issue and determine the appropriate resolution.

Depending on the situation, this may include correction, re-holdering, service credit, refund, or another remedy determined by CCA.

Final Review

All return, refund, cancellation, or correction requests must be submitted through a support ticket.

CCA reserves the right to approve, deny, or modify any request based on the status of the order, the work already completed, and the details of the situation.