Order Tracking

Customers can view their submission status directly from their account dashboard or submission page. CCA may also send email updates when major status changes occur.

Dashboard Tracking

Your dashboard shows the current status of your submission.

This allows you to see where your order is in the process, including receiving, research, grading, encapsulation, quality checks, payment, and shipping.

Email Updates

CCA sends email updates during the most important stages of the submission process.

Common email updates may include:

Submission - Cards Received

Submission - Grading in Progress

Submission - Grading Complete

Submission - Encapsulated

Submission - Ready to Ship

Submission - Shipped

Some smaller internal status changes may appear on your dashboard but may not always trigger an email notification.

Submission Statuses

• Draft
  Your submission has been started but has not yet been completed or submitted.

• Awaiting Shipment
  Your submission has been created and is waiting for the customer to ship the cards to CCA.

• Awaiting Receiving
  CCA is waiting to receive your package.

• Received
  Your package has been received by CCA and checked into our system.

• Research & ID
  CCA is reviewing the submitted cards and confirming card details such as year, set, card number, variation, parallel, player, character, or card name.

• Verified
  The card information has been reviewed and verified before moving forward in the grading process.

• Awaiting Grading
  Your submission is waiting to be assigned for grading.

• Grading
  Your cards are actively being reviewed by CCA grading staff.

• Graded
  The grading process has been completed and grades have been assigned.

• Encapsulation Queue
  Your cards are waiting to be sealed inside CCA holders.

• Encapsulated
  Your cards have been encapsulated in CCA holders.

• QA Checks
  CCA is performing final quality checks before the order is completed or shipped.

• Payment Due
  Your order requires payment before it can continue or be released for shipment.

• Paid
  Payment has been received and the order can continue through the remaining process.

• Shipping Queue
  Your submission is completed and waiting to be packaged for return shipment.

• Shipped
  Your submission has been shipped back to you.

• Archived
  The submission has been completed and archived in our system.

• Tracking Your Return Shipment
  Once your order has shipped, return tracking information may be provided by email or through your submission page when available.

Carrier tracking updates are controlled by the shipping carrier after the package leaves CCA.

Still Need Help?

If your submission status has not changed or you believe there may be an issue with your order, please create a support ticket and our team will review it.